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Always Our Best Rates. Guaranteed!


Just book through any YTL Hotels brand website or YTL Hotels Travel Centre.

Our Best Rates Guarantee assures you receive the best rates when you book directly with us. If you find a lower publicly available rate anywhere else, we will match that rate plus give you a complimentary room upgrade.

   


Claim Form


STEP 1
You must have a confirmed Best Available Rate reservation made through the YTL Hotels Travel Centre or any one of our property branded websites listed on Terms & Conditions.

STEP 2
You must find a lower publicly available Best Available Rate on a non-YTL Hotels booking channel for the same room type, at the same property, with the same dates and length of stay, same number of guests, same designation as either cancellable or non-cancellable, and the same terms and conditions governing the room rate.

STEP 3
Complete and submit this Claim Form within 24 hours of making your original reservation and at least 2 working days (Monday to Friday) prior to your arrival at the property.

STEP 4
We will assess the claim within 2 working days of your submitting our Claim Form to ensure it meets our Terms & Conditions.

STEP 5
We will contact you with the status of your claim. Should your claim be valid, we will update your current reservation.


GUEST INFORMATION
*First Name
*Last Name
*Email Address
*Phone Number


RESERVATION INFORMATION
Reservation Number
*Property Name
*Arrival Date
*Departure Date
*Number of Adults
*Number of Children
*Number of Rooms
*Room Type
*Competing Room Provider
*Competing Rate
Comments
  Items with an asterisk * are mandatory fields
 

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